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Rider Guide
Fees:
All fares are due at boarding.
Each time you board the vehicle begins a new trip.
Please remember all trips must begin or end within RIM’s service area.
We accept cash or checks, payable to RIM.
All returned checks are subject to a $25 return check fee.

1 – 20 Miles = $3.00
21 – 40 Miles = $5.00
40 + Miles = $7.00
Children 4 & under ride free
Children 5 – 11 are ½ price.
Adults 60+ donation of $1.50

If able to accommodate same day service, there will be an additional fee of $3.00.
All fares are due at time of boarding.

Scheduling a Ride
To schedule a ride, call 309-788-6335 least 24 hours in advance and by noon the business day before a trip. A RIM dispatcher is available for scheduling Monday-Friday from 8:00 a.m. to 5:00 p.m. If calling after hours, please leave a voicemail and a dispatcher will return your call as soon as possible.

The sooner we know, the better we will be able to accommodate your needs. To assist Dispatch in scheduling, please have the following information ready when you call:

Call dispatch Monday – Friday between the hours of 8:00am – 4:30pm at (309)788-6335and provide the following information:
Your Name
Pick-up Address
Drop-off Address
Appointment Time
Date that your requesting a ride
If you will be using a mobility device
Whether or not you will need a return ride
If you will have a personal attendant riding with

Peoria Transportation:

Due to the COVID-19 virus, Peoria transportation is cancelled until further notice.

Hours of Operation
Our fleet operates Monday-Friday from 8:00 a.m. to 4:30 p.m. with the last pick-up accepted at 4:00 p.m.

RIM does not operate on the following holidays: New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Fourth of July, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Day after Thanksgiving, Christmas Eve and Christmas Day.

Cancelling a Ride
to cancel a ride, call (309)788-6335 or 1-800-788-6308 at least one hour before your scheduled pick-up time.

Non-Scheduled Trips
Drivers are not allowed to stop for non-scheduled trips. If you need to make more than one trip in a day, please schedule your trips with Dispatch.

Driver Wait Time
A driver may pick someone up 15 minutes before and 15 minutes after the scheduled pick-up time. A driver is permitted five minutes of wait time at a pick-up location. If a rider does not acknowledge the waiting ride, a driver will leave and it will be considered a no-show.

Carry-on Items
If you have items that you would like to carry on the RIM vehicles, you must be able to carry them in one trip. An overload of items becomes a safety issue. Items carried on RIM vehicles are the sole responsibility of the rider.

Personal Caregivers
A personal caregiver may accompany a rider free of charge.

Rider Conduct
Remember your conduct affects the safety of others. The purpose of this policy is to ensure the safety and comfort of the riders on RIM Rural Transit. This policy applies to all RIM Rural Transit services.
RIM Rural Transit is concerned about the safety of its riders and drivers. Violent, illegal, or disruptive conduct is not allowed on the vehicle. This includes the behavior of service animals, as well as the riders.

Vehicle Rules
A seat belt must be worn at all times. Children under the age of 8 are required to be properly restrained in an appropriate child safety seat. “In Illinois, by law children who have outgrown their child safety seat must be properly restrained in a booster seat until they are at least 8 years old. The American Academy of Pediatric recommends booster seat use until the adult belt fits properly – which could be as old as 12 years for some children.” Safety seats are to be provided by the parent/guardian of the child. This may change with the changing of state law. State law supersedes this policy. Additional vehicle rules are as follows:

Smoking, eating, drinking, and illegal substances are prohibited.
RIM may refuse service and/or contact local police for instances when a passenger engages in violence, is a danger to himself/herself or others, is seriously disruptive, or is engaged in illegal activities.
Playing loud music is prohibited. The use of earphones in devices is required as the driver and the other riders should not be able to hear it.
Occupying more than one seat is not allowed.
Proper clothing (shirt and trousers/shorts/skirt) and shoes are required.
Do not litter on a RIM Rural Transit vehicle or at a stop.
Defacing RIM Rural Transit property is prohibited.
Driveways and walkways should be clear and safe for the driver.
Home Wheelchair ramps are required at homes with wheelchair bound customers.
Violation of federal, state, or municipal law is prohibited.

Non Discrimination Notice to the Public (English and Spanish)

ADA policy

Accomodations
All vehicles are handicap accessible. American Disability Act (ADA) accommodations can be scheduled by calling our Equal Opportunity/ Affirmative Action (EO/AA) officer at 1-800-788-6308 or by filing out an ADA Modification Request. If you believe you have been discriminated upon due to your disability or any other characteristic protected by law. You may file a complaint enclosed at the following link:

Title VI Complaint Form
ADA Complaint Form

ADA Modification request

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RIM Rural Transit
RIM Rural Transit is not responsible for lost or stolen items. Drivers may not go into a home with a rider. If riders need assistance, they will need to provide their own personal caregiver. This caregiver may ride free of charge.
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